About

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Through development and production deployments for Customers over the past 8 years, Franz Inc. has developed significant domain expertise around the combination of AI Knowledge Graphs and Intelligent Call Centers.

Franz’s largest collaboration began with N3 Results, an outsource telesales provider servicing F500 companies in the technology space, now a division of Accenture. During this engagement, we added capabilities to our Knowledge Graph Database platform AllegroGraph, to provide AI capabilities for N3 Results’ contact center needs. Here are some of the key enhancements AllegroGraph brought to their offering:

• Ability to analyze voice calls in 14 different languages utilizing a variety of Automatic Speech Recognition (ASR) systems enabling a solution for Call Centers around the globe.
• Incorporated generalized sales taxonomies and specialized client-specific taxonomies to optimize the quality and accuracy of the ASR systems.
• Capability to extract 20+ insights from conversations, including BANT (Budget, Authority, Need, Timeline), competitor analysis, objections, and more to improve Agent performance, reduce sales cycles and increase close ratios.
• Connected Insights were delivered as part of an intelligent knowledge graph that is extensible and future-proof.
• Delivery of portal reports that allowed users to deeply analyze the outcomes and details of their calls to drive higher revenue.

Accenture acquired N3 Results, substantially because of the AI enhancements delivered by AllegroGraph and the Franz team.

Franz Inc. believes there is a significant unmet demand for a Conversational Intelligence Platform that helps Sales Managers dramatically improve their telesales agent’s performance. The combination of Franz’s AllegroGraph IP and the advent of Large Language Models (LLMs) offer new solutions for enhanced Natural Language Processing (NLP) capabilities.

Franz Inc. has developed an initial version of this platform, named “CallBrain”. CallBrain extracts over 20 advanced sales cycle insights from sales agent conversations with prospects/clients. In addition to focusing on NLP and Knowledge Graphs, CallBrain is further enriched with CRM integrations and a sophisticated browser-based UI tool tailored for both sales managers and
agents.

Behind CallBrain is a talented team of over a dozen engineers, specializing in areas such as traditional NLP and LLM-based NLP, Machine Learning, Knowledge Graphs, User Interface Design, Prompt Engineering, and more.

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